Returns and Exchange Policy

At Dogfit we want to make sure that the product you are buying is the correct one for you and we aim to give clear sizing and colour instructions on our website.

We offer a no-fuss exchange policy and gladly accept returns for items that are in "as new" condition, complete with tags within 30 days of purchase.  These items must be new, unworn and free from hair or dirt and of have been purchased from Dogfit LLP.

We recommend that you carefully try on your new purchase indoors with the tags on before using it or taking it outside.

Returns Procedure

  • Please ensure that everything is in the original packaging with tags still attached.
  • Email us at hello@dogfit.co.uk to get an Authorised Returns Number
  • Please state the reason for your return  
  • If the above items do not meet the above criteria they would not be considered for return
  • Return the items by a tracked courier to our distribution address below together with a copy of your original invoice
Dogfit LLP
Unit B,
67 Summer Road,
East Molesey, Surrey
KT8 9LX

Exchanges
To make an exchange please follow the above procedure and include details of the item you would like to exchange it for in the return parcel.

Guarantee
We have carefully selected the items that we sell on our website and they are tested for their durability for active dogs.   If you experience a problem with a product, please return the item with the receipt to us.  This warranty does not include chewing or abuse.

Refunds
Once we have received your item back we will arrange to credit your refund back through the card you made they payment with through your original method of payment.

Please do not hesitate to get in touch with us if you have any queries.


 

 

 

 

 

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